The beginning!
I didn’t start as a WordPress pro. In fact, my first website project was a hand-coded mess. I stayed up for nights, glued to YouTube tutorials, trying to force the site to work—scrapping and restarting it more times than I can count. I used different scripts, copied code I didn’t fully understand, and still couldn’t get it to come together.
Then one night, I asked myself, “Could this work with WordPress?” I took a course that same night. Everything started to click.
The final site ran on WordPress—clunky, packed with plugins, but it worked. And more importantly, I did it. That was the beginning.
Growth!
From there, I got curious and kept going. My learning wasn’t formal—it was hands-on, messy, and real. Every new project brought a new hurdle I hadn’t faced before, and I had to figure it out. I became the person who found answers. Forums, documentation, error logs, browser tools—if it existed, I’d dig through it to find a fix.
That’s how I grew. One problem at a time.
It wasn’t long before troubleshooting became second nature. I wasn’t just building websites anymore—I was solving problems, and making things make sense. That was the beginning of my support journey. Not planned. Not formal. Just a natural evolution of someone who cared enough to always find the “why” and fix it.
My first WordPress Support Job!
Before Automattic, there was Incsub. And that was where everything shifted.
At Incsub, I wasn’t just building anymore—I was being sharpened. I had targets to hit, timelines to keep, and feedback that demanded growth. My tone was refined repeatedly. I was asked to review full websites critically, not just build them. I was given challenges that pushed me past what I thought I could do.
One of my most memorable tasks was recreating a complex site built with a third-party plugin (Elementor) using only Gutenberg. No page builder shortcuts. Just raw blocks and over 1,000 lines of custom CSS I wrote by hand. That project introduced me to the developer console for the first time. I learned how to read and manipulate CSS classes and IDs, override styles, and bring layout ideas to life using only the browser and code.
It was intense. It was fast. And it was fun.
It was a short time at Inscub, then I paused everything to complete my studies in Electrical Engineering. But it was a really cool experience!
The turning point!
Getting that invite on Upwork felt surreal — it was Automattic, the folks behind WordPress.com. It was a dream come true.
From the very beginning, Helena, my lead, believed in me even when I was still finding my feet, and that trust shaped everything.
Over time, I settled in. I learned, I listened, I contributed. I supported users and teammates with my heart. And it showed. I received an Honorable Mention in the Q4 2023 Distinguished Happiness Contractors Award and eventually became the first Happiness Contractor Team Lead at Automattic.
That journey was more than titles or achievements. It was the people. My teammates were inspiring, empathetic, and incredible humans. We built together, supported one another, laughed, and learned.
Automattic has such an incredible work culture! Flexibility, autonomy, care, clarity, and communication weren’t just buzzwords; they were lived values. And I carry that with me, always.
It was a sweet, beautiful chapter. One I hold close to my heart. I built deep confidence in myself and my abilities. And the best part? Realizing that people do see you. It truly was the icing on the cake.
How about now?
Right now, I’m deepening my technical skills through a hands-on WordPress development course. I’m diving into PHP, custom themes, Gutenberg blocks, hooks, filters — all the behind-the-scenes magic that powers the WordPress ecosystem.
At the same time, I’ve been embracing my creative side. I’m scripting and producing cinematic YouTube content, and exploring how storytelling can make tech feel human, warm, and unforgettable.
I’m still the person who digs in, figures things out, and makes things work — whether it’s leading a team, fixing bugs, building a product, or explaining the “why” behind the scenes.
If you’re hiring remotely or looking for freelance help, I’m open to roles like:
🧑🏽💻 Support Lead & People Guide
🔧 Tech-Fixing, Theme-Tweaking WordPress Developer
📚 Documentation & Knowledge Designer
🎬 Creative Tech Collaborator
Let’s connect and see what we can build together.